Guest Information
A plain guide to arriving at Festival Boutique Hotel in Danau Kota and settling in, covering the details guests ask about most often.
Everything below is written the way the front desk would explain it in person, without small print hidden behind friendly language. Where a policy can change, or where the conditions depend on the rate you choose, we have said so rather than leaving you to find out at check-in.
Arrival and departure
Check-in
Check-out
Front desk
Languages spoken
Staying with family
Children of all ages are welcome at the hotel, and the family room with two double beds is usually the most comfortable choice for a group travelling together. There is no age restriction for check-in.
Cribs and extra beds are not available, so it is worth planning your sleeping arrangements around the beds included in the room you select.
Pets
Pets are not allowed at the property. If you are travelling with an animal, arrangements will need to be made elsewhere before your stay.
Deposit and taxes
A damage deposit of MYR 50 in cash is required on arrival. It is refundable at check-out, subject to an inspection of the room, so keep the receipt with your documents until you leave.
A tourism tax of RM10 per room per night applies to foreign guests, while Malaysian citizens and qualifying permanent residents are exempt. Government taxes can change, so we encourage you to confirm the current statutory requirement at the time of booking and again at check-in.
Cancellation and prepayment
Cancellation and prepayment conditions vary by accommodation type and by the rate you select. Rather than paraphrase them here, we point guests to the booking page, where the exact conditions for your chosen stay are shown before you confirm.
If anything in the conditions is unclear, call the front desk on +60 3-4143 6666 and the team will talk it through with you.
Frequently asked questions
The questions guests ask most often before a stay in Danau Kota, answered in the words we would use at the front desk.
- Which room types are available?
- Three categories: a Double Room with one double bed, a Family Room with two double beds for up to four guests, and a Twin Room with two twin beds and a bathroom in the room.
- What is included in every room?
- Air conditioning, a private bathroom with a hot shower, comfortable bedding, a flat-screen television, and free Wi-Fi.
- Do the rooms have windows?
- Layouts and window configurations vary by category, and more economical rooms may be windowless. The details for each room are shown on the booking page before you confirm.
- Is room service available?
- Yes, room service is available, alongside the 24-hour front desk.
- Is there parking at the hotel?
- The property does not provide parking. E-hailing and road transport are the most practical ways to move around this part of the city.
- How do I get to central Kuala Lumpur?
- The Wangsa Maju station and rail connection is a short ride away, and from there onward travel follows the usual rail routes. E-hailing is the easier option in the evening or with luggage.
- What is nearby?
- Setapak Central and the surrounding shoplots cover everyday dining and errands, Setapak Lake City is a short walk, and the Royal Selangor Visitor Centre and Zoo Negara are both reachable as a trip out.
- How do I book a room?
- Book online through the hotel booking page, or call the front desk and the team will take you through the options.
Arrival handled without fuss.
Check-in runs from 2:00 PM until midnight, the desk is staffed around the clock, and the MYR 50 deposit and tourism tax details above are the only extras to plan for before you arrive.
Anything else you are unsure about, from bedding arrangements to reaching the hotel late at night, is a quick phone call away.